Engagement Models

24/7 International has designed all of its engagement models so we can work more closely with clients and end-customers, and in deliver world-class service that is best-suited to your specific requirements.

With 24/7 International, you can count on expertise grounded on global technology and processes, but handled with a sensitivity and focus that is highly local and relevant. We draw world-class expertise from our work with global IT companies. At the same time, we have not lost our local and relevant touch, because we have always worked closely with end customers and users, and with local enterprises.

Insourcing PartnErship

24/7 International has pioneered its Insourcing Partnership engagement model. Self-managing deliverables-driven teams of varying size and composition are deployed to work on-site, side-by-side with our clients. This ‘one team approach’ gives the client high visibility and control, and ensures responsive, flexible, and dynamic delivery.

Over the years, our clients have seen their Insourcing Partnership engagement with 24/7 International grow solid and powerful. We have built large, self-managing, highly effective IT units inside their organizations. In a sense, we have become our customers’ IT departments, but with a responsiveness, flexibility, and scalability that in-house teams and contractors cannot easily match.

Insourcing Partnership Service Levels

  • Individual Deployment
  • Team Deployment
  • Managed Service
  • IT Capital Management

 

Collaborative Development

The decision to outsource business requirements is usually motivated by a desire to reduce costs and administrative effort. However, most companies who outsource their IT requirements to cheaper territories often achieve savings at the expense of quality and reliability of service. This is because of the relative lack of transparency, collaboration, and control in conventional outsourcing. This is why it is typically described as a 'black box'.

In contrast, every engagement with 24/7 International is highly collaborative and deliverables driven. When you engage us to deliver an outsourced IT requirement, we make sure that you retain a high degree of visibility and control over the project, compared to conventional outsourcing. We achieve this using a variety of strategies. For instance, we can send project managers to interface with you regularly, and on-site, whenever possible. In many cases, we are even able to deploy part of our Collaborative Outsourcing team to your site, to work on portions of the project along with you.

Advantages of Insourcing Partnership over Staff Augmentation and Conventional Outsourcing

In its early stages, Insourcing Service appears like a cross between software development outsourcing and project-based contractor recruitment. It combines the advantages and mitigates the disadvantages of both systems, combining solid delivery with transparency, timeliness, and control.

But over the years, our clients have seen their engagement with 24/7 International grow into a solid and productive partnership. We build large, self-managing, highly effective IT units inside their organizations. In a sense, we become your IT departments, but with a responsiveness, flexibility, and scalability that in-house teams and contractors cannot easily match.

Therefore, more than simply getting IT work done, over the long term, Insourcing Service becomes a powerful way of managing and maximizing your IT investment and assets for your entire organization.

Staff Augmentation Insourcing Partnership Conventional Outsourcing

OVERTIME

Additional charges for overtime work (5-10% on top of base rate.)

No Overtime

Not a consideration, as delivery is based on contracted deliverables and pre-determined timelines and milestones.

PRODUCTIVITY

Individual orientation is unproductive. Up to 20% effective additional cost, because of additional headcount and time required to complete tasks.

On-site, team-based approach assures productivity.

Delivery is based on contract. No visibility and control regarding productivity of resources engaged in the project.

EFFICIENCY

Time and material orientation of resources results in inefficiencies in delivery. Up to 25% additional headcount and time required to complete tasks.

Deliverables-driven approach assures efficiency.

Delivery is based on contract. No visibility and control regarding efficiency of resources and processes engaged in the project.

QUALITY

Individual resources are deployed according to requirements

Resources with global project experience bring up-to-date technology to your local company.

Delivery is based on contract.

Engagement is on a time and material basis.

Includes overriding quality management, through quality managers, service delivery managers, and project managers.

Engagement is on a contract basis.

Client remains responsible for on-boarding, managing, and rolling off individuals on a staff augmention engagement.

All resources deployed deliver at Intermediate to Senior level throughput. Same global service as top IT companies. Other global IT companies high quality managed service. However they use a pyramid structure that has more juniors than seniors. 24/7 International uses a trapezoidal structure.

Client has no visibility and control and no responsibility for resources engaged in the project.

SCALABILITY

Handles only specific areas or technologies.

Ability to increase headcount due to guaranteed buffer and contracts i.e. from 25 up to 28 resources, with 2 week turnaround time for specific roles. Immediate access to a healthy pool of resources in a multi-technology company.

Delivery is based on contract. Scaling up or scaling down the project entails additional discussion, renegotiation, and contract changes.

CONTINUITY

Client responsible for transitioning knowledge and training new resources.

Continuity on project knowledge across the organization. No corporate amnesia.

Delivery is based on contract. Neither client nor supplier focused on continuity on project, or on institutional memory.

Only employer- contractor relationship between agency and resource.

All our resources are full-time employees and business partners of our organization. We attract and retain the right people because we are geared towards growth, especially our client's growth.

Engagement is contractual, and based on deliverables.

COLLABORATION

Resource manager may not be experienced in IT applications development.

Our brand of Insourcing Partnership always works together with your IT.

Collaboration is confined mostly in the contract discussion and negotiation phase. Once work begins, delivery and billing proceed according to contract.

No input on process and skills improvement.

Our resources have a high level of experience and expertise in interfacing with IT departments and managers, giving intelligible inputs that aid in setting direction and making decisions.

No human resource or employment relationship exists.

OVERTIME
Staff Augmentation Additional charges for overtime work (5-10% on top of base rate.)
Insourcing Partnership No Overtime
Conventional Outsourcing Not a consideration, as delivery is based on contracted deliverables and pre-determined timelines and milestones.
PRODUCTIVITY
Staff Augmentation Individual orientation is unproductive. Up to 20% effective additional cost, because of additional headcount and time required to complete tasks.
Insourcing Partnership On-site, team-based approach assures productivity.
Conventional Outsourcing Delivery is based on contract. No visibility and control regarding productivity of resources engaged in the project.
EFFICIENCY
Staff Augmentation Time and material orientation of resources results in inefficiencies in delivery. Up to 25% additional headcount and time required to complete tasks.
Insourcing Partnership Deliverables-driven approach assures efficiency.
Conventional Outsourcing Delivery is based on contract. No visibility and control regarding efficiency of resources and processes engaged in the project.
QUALITY
Staff Augmentation Individual resources are deployed according to requirements.

Engagement is on a time and material basis.

Client remains responsible for on-boarding, managing, and rolling off individuals on a staff augmention engagement.
Insourcing Partnership Resources with global project experience bring up-to-date technology to your local company.

Includes overriding quality management, through quality managers, service delivery managers, and project managers.

All resources deployed deliver at Intermediate to Senior level throughput. Same global service as top IT companies. Other global IT companies high quality managed service. However they use a pyramid structure that has more juniors than seniors. 24/7 International uses a trapezoidal structure.
Conventional Outsourcing Delivery is based on contract.

Engagement is on a contract basis.

Client has no visibility and control and no responsibility for resources engaged in the project.
SCALABILITY
Staff Augmentation Handles only specific areas or technologies.
Insourcing Partnership Ability to increase headcount due to guaranteed buffer and contracts i.e. from 25 up to 28 resources, with 2 week turnaround time for specific roles. Immediate access to a healthy pool of resources in a multi-technology company.
Conventional Outsourcing Delivery is based on contract. Scaling up or scaling down the project entails additional discussion, renegotiation, and contract changes.
COMMUNITY
Staff Augmentation Client responsible for transitioning knowledge and training new resources.

Only employer- contractor relationship between agency and resource.
Insourcing Partnership Continuity on project knowledge across the organization. No corporate amnesia.

All our resources are full-time employees and business partners of our organization. We attract and retain the right people because we are geared towards growth, especially our client's growth.
Conventional Outsourcing Delivery is based on contract. Neither client nor supplier focused on continuity on project, or on institutional memory.

Engagement is contractual, and based on deliverables.
COLLABORATION
Staff Augmentation Resource manager may not be experienced in IT applications development.

No input on process and skills improvement.
Insourcing Partnership Our brand of Insourcing Partnership always works together with your IT.

Our resources have a high level of experience and expertise in interfacing with IT departments and managers, giving intelligible inputs that aid in setting direction and making decisions.
Conventional Outsourcing Collaboration is confined mostly in the contract discussion and negotiation phase. Once work begins, delivery and billing proceed according to contract.

No human resource or employment relationship exists.
Conventional Outsourcing Collaborative Development

OVERTIME

Not a consideration, as delivery is based on contracted deliverables and pre-determined timelines and milestones.

Not a consideration, as delivery is based on contracted deliverables and pre-determined timelines and milestones.

PRODUCTIVITY

Delivery is based on contract. No visibility and control regarding productivity of resources engaged in the project.

Delivery is based on contract, but close collaboration ensures visibility with regard to project productivity.

EFFICIENCY

Delivery is based on contract. No visibility and control regarding efficiency of resources and processes engaged in the project.

Close collaboration ensures visibility with regard to project efficiency.

QUALITY

Delivery is based on contract. Engagement is on a contract basis.

Delivery is based on contract. Engagement is on a contract basis.

Client has no visibility and control and no responsibility for resources engaged in the project.

Client retains visibility and is consulted for input, regarding resources and processes engaged in the project.

SCALABILITY

Delivery is based on contract. Scaling up or scaling down the project entails additional discussion, renegotiation, and contract changes.

Delivery is based on contract, but ongoing and close collaboration enables faster and easier scaling up or scaling down of project requirements and details.

CONTINUITY

Delivery is based on contract. Neither client nor supplier focused on continuity on project, or on institutional memory.

Close collaboration enables mutual and ongoing learning and provides for improved continuity and institutional memory, even if project is outsourced.

Engagement is contractual, and based on deliverables.

Engagement is contractual, and based on deliverables, but strengthened and improved by ongoing communication and mutual disclosure throughout the process.

COLLABORATION

Collaboration is confined mostly in the contract discussion and negotiation phase. Once work begins, delivery and billing proceed according to contract.

Collaboration is close and continuous throughout the entire process.

No human resource or employment relationship exists.

Despite contractual and outsourced nature of the project, resources engaged on the project are Intrapreneurs who work with a high degree of ownership and responsibility.

OVERTIME
Conventional Outsourcing

Not a consideration, as delivery is based on contracted deliverables and pre-determined timelines and milestones.

Collaborative Development

Not a consideration, as delivery is based on contracted deliverables and pre-determined timelines and milestones.

PRODUCTIVITY
Conventional Outsourcing

Delivery is based on contract. No visibility and control regarding productivity of resources engaged in the project.

Collaborative Development

Delivery is based on contract, but close collaboration ensures visibility with regard to project productivity.

EFFICIENCY
Conventional Outsourcing

Delivery is based on contract. No visibility and control regarding efficiency of resources and processes engaged in the project.

Collaborative Development

Close collaboration ensures visibility with regard to project efficiency.

QUALITY
Conventional Outsourcing

Delivery is based on contract. Engagement is on a contract basis.

Client has no visibility and control and no responsibility for resources engaged in the project.

Collaborative Development

Delivery is based on contract. Engagement is on a contract basis.

Client retains visibility and is consulted for input, regarding resources and processes engaged in the project.

SCALABILITY
Conventional Outsourcing

Delivery is based on contract. Scaling up or scaling down the project entails additional discussion, renegotiation, and contract changes.

Collaborative Development

Delivery is based on contract, but ongoing and close collaboration enables faster and easier scaling up or scaling down of project requirements and details.

CONTINUITY
Conventional Outsourcing

Delivery is based on contract. Neither client nor supplier focused on continuity on project, or on institutional memory.

Engagement is contractual, and based on deliverables.

Collaborative Development

Close collaboration enables mutual and ongoing learning and provides for improved continuity and institutional memory, even if project is outsourced.

Engagement is contractual, and based on deliverables, but strengthened and improved by ongoing communication and mutual disclosure throughout the process.

COLLABORATION
Conventional Outsourcing Collaboration is confined mostly in the contract discussion and negotiation phase. Once work begins, delivery and billing proceed according to contract.

No human resource or employment relationship exists.
Collaborative Development Collaboration is close and continuous throughout the entire process.

Despite contractual and outsourced nature of the project, resources engaged on the project are Intrapreneurs who work with a high degree of ownership and responsibility.